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Shipping Policy

At Lions Mini Mart, we aim to dispatch your orders as quickly and safely as possible.

* All orders are carefully packed and dispatched within 1–2 business days after order confirmation.
* Inside Chennai: Orders are usually delivered the next day after dispatch, depending on the courier service.
* Within Tamil Nadu (outside Chennai): Delivery usually takes 2–4 business days after dispatch.
* Outside Tamil Nadu: Delivery usually takes 3–5 business days after dispatch.
* Delivery timelines may vary slightly due to courier delays, weather conditions, public holidays, or unforeseen circumstances.
* Once your order is dispatched, tracking details will be shared (if applicable).

Provide full text or say 'draft for us'Return, Replacement & Repair Policy

At Lions Mini Mart, every product is carefully inspected and quality-checked before dispatch. We ensure that all items are in proper working condition before they are shipped.

Please read our policy carefully:

* A complete unboxing video (without any cuts or edits) is mandatory for any replacement or repair request.
* The unboxing video must clearly show the sealed package being opened and the product being checked.
* If the product is received damaged, defective, or not working due to shipping issues, it must be shown clearly in the unboxing video.
* Customers must report the issue immediately after receiving the parcel. Claims made after 24 hours or after the product has been used will not be accepted.
* Requests made after 2–3 days of delivery will not be eligible for replacement or repair.
* If the claim is verified, we will provide a replacement of the same product or repair the product, depending on the issue and product availability.
* Products cannot be exchanged for a different item. Only the same product will be replaced or repaired if the claim is approved.
* Products damaged due to misuse, accidental damage, improper handling, or normal wear and tear are not covered under this policy.
* No replacement, repair, or refund requests will be accepted without a valid unboxing video.

By placing an order with Lions Mini Mart, you agree to the above Return, Replacement & Repair Policy.